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1. How do I place an order?

First step is to register with us as a member by clicking here. All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page. Our latest items are located under the WHAT’S NEW category link and you can filter your search by size and colour. Once you have found the item you want, select your size and click on the ADD TO CART button. You can either click on the Continue shopping button or review the items in your cart by clicking on View cart & checkout. If you’re happy with the items in your shopping bag, click PROCEED TO CHECKOUT to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.

2. What do I do if there’s a problem with my order?

Our customer service representatives are more than happy to help you. Email us at ebutik.my@gmail.com or whatsapp/message +60102002332.

3. What payment methods do you accept?

You can either pay by: – Online banking (FPX) – Credit & Debit Card (Visa & Mastercard only) Boost & Touch and Go. All our payment gateways capture payments in Malaysian Ringgit. For international cards, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.

4. I couldn’t proceed with payment and my order status is Pending. How do I proceed?

Kindly contact us immediately via email, call or live chat and we’ll assist in cancelling your order so that you can place a new one. We’d ask for your kind assistance not to bank in/transfer the amount to our bank account as we can’t guarantee the item you purchased is still in stock. In the case that you made a payment manually, we will have to refund you in store credit.

5. Can I cancel my order?

Yes, you can but you will need to whatsapp or message us on our hotline as soon as possible so that we won’t process your order. Kindly note that all refunds for cancellation will be in store credit. If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Please find ‘Return’ section below.

6. How do I cancel an item from my order?

You will need to whatsapp or message us at our hotline as soon as possible. If it’s too late, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Please contact our Customer Service representatives here.

7. Why was my order cancelled?

In most cases, orders are automatically cancelled if we do not receive payments from you via the payment gateways. However, if the amount has been deducted from your bank account, kindly email us at ebutik.my@gmail.com and we’ll sort it out right away!

8. How do I add an item to my order after checking out?

You will need to make a separate order altogether.

9. I received my order, but one of them is missing. What do I do?

We are terribly sorry about that! Please email us your order ID, the details of the missing item and the photo of your parcel to ebutik.my@gmail.com

10. I’ve received an incorrect item in my order. What do I do ?

We are terribly sorry about that! Please email us your order ID and the photo of the incorrect item received to ebutik.my@gmail.com. You will then need to return the incorrectly received item back to us. Please find ‘Return’ section below.

11. Do you restock items?

Some items are restockable. Whenever we get a restock, we will usually announce it in our newsletter and on our social media, so it’s good to check frequently.

12. Can you let me know when an item has been restocked?

Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our newsletter and Instagram, so don’t forget to subscribe and check frequently!

1. Do I need to register to shop?

Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

2. How do I create an account?

You can register by filling in your details at sign up page either in Ebutik Shop website, Lazada & Shopee.

3. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.

4. Will you pass my details to any other companies?

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.

5. What do I do if I have forgotten my password or my password does not work?

If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to ebutik.my@gmail.com and we will assist you promptly.

6. What is your online security policy?

We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.

1. What is your returns policy?

To support the current restrictions in place due to COVID-19, we have extended the return timeframe and returns are accepted if returned within 60 days after your order has been received (for both local and international orders). Exchanges are only available for size and / or colour of the same design. Kindly indicate the new size or colour you wish to exchange with in the return form. If the item requested is not available in stock, we will have to give you store credit instead. If you wish to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item. Only products that are unworn, unaltered, unwashed and in its original packaging with returns label still attached can be returned/exchanged. Sale and markdown items are also non-returnable and non-exchangeable. For returns and exchanges, customers are advised to notify us first at ebutik.my@gmail.com by quoting the order number and product details. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met. Please refer below for our terms and conditions: – For full price items and items purchased with coupon or discount code the items is returnable and exchangeable – Here are some list of items that are not returnable and not exchangeable: sale and markdown items *Only selected codes apply. Please inquire further at ebutik.my@gmail.com for codes that are returnable Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.

2. How do I return something to you?

You can return any item to us within 7 days of receiving your order (just make sure your items are in the original condition and garment tags still attached). Please repack your items in the original packaging and ensure it is secured. • Malaysia Returns can be dropped off at the nearest J&T. Kindly keep a record of your return tracking number. o J&T Please fill in your return form, and J&T returns slip. Insert your return form in your parcel along with your item(s) and ensure it is packed securely in the original flyer you have received. 

3. Where can I find the Return Form?

Please refer to the Returns Instructions section.

4. Can I exchange my item to a new size/color?

Yes of course! When you return your item to us, kindly state in the return form the new size/color that you want and we’ll process it accordingly. If the item is not available in stock, we will have to give you store credit instead.

5. I have been refunded the incorrect amount.

Do email us at info@fashionvalet.com and we will update your store credit accordingly.

6. Have you received my returned items?

We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.

7. I returned an item and it was incorrectly refunded or replaced.

Do email us at ebutik.my@gmail.com and we will check on your orders accordingly.

8. Can I come and collect or return a parcel in person?

We truly apologize as we don’t accept walk-in pickup and/or returns at our warehouse. You may ship your item to us or arrange a free pick-up by emailing us at ebutik.my@gmail.com

9. Will my reward points be refunded if I return my item?

Unfortunately, reward points are nonrefundable as it has been utilized for your prior purchase.7

1. When can I get my order?

Monday – Friday, if you order before 4 pm you can collect the same day, after 7 pm at your selected store. Anytime during public holidays, the item will be available at store next working day, after 6 pm.

2. If I choose Store Pickup?

Store Pickup is now available from Monday – Friday , excluding Public Holidays.

3. How will I know if my parcel is ready?

An SMS notification will be sent to you once your order is ready for delivery.

4. How long will the store hold my orders?

Yours orders should be picked up no later than 3 days from the date of your order. Failure to do so, your item will be returned back to our warehouse. If you would like it to be reshipped, do contact our customer service line at +6010-2002332 or email us at ebutik.my@gmail.co

1. Do you restock items?

Tbh, we wish we could let you know ASAP! We’re happy that you’d want to look ECaftan with our items. Some of our items that are high in demand will usually be restocked. We will announce restocks in our newsletters as well as on our social media, so do be sure to keep them on a look out! Or stalk us anytime, we don’t mind.

2. Can you let me know when an item has been restocked?

We’d love to! But it would take too long for us to get back to each and every one of you. Instead, we’d suggest you subscribe to our newsletter and follow us on Instagram as we will announce our restocks over there. It will also mean that you will get updated quicker and not miss out on any of the restocks!

3. What are your standard terms & conditions for sales using codes?

– For registered #ebutik members only. – Applicable only once within a single receipt. – Discount codes cannot be combined. – Cash vouchers and store credit are not exchangeable for cash. – ebutik. has the right to amend their terms & conditions at any time.

4. Why is my discount code not working?

Please remember to log in as the codes will only work once you have logged in. However, if the code still does not work, it may have expired or it’s selected items only. Please read the code T&Cs!

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